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Terms & Conditions

These Terms and Conditions are applicable every time you access our website and/or order goods from our website. Please note that these Terms and Conditions also incorporate the following sections, which we advise that you read:

Before proceeding with an order you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.

1. Ownership

1.1 This site is operated by Afghan Online Shopping owned by AMC Stores Ltd.

1.2 All rights in this website are owned by us. Any unauthorised use, copying or modification is prohibited.

2. Product Information

2.1 We have made every effort to display as accurately as possible the colours of our products that appear on the website. However as the actual colours you see will depend on your monitor we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Catalogue items can vary slightly in colour due to lighting and printing processes.

2.2 All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Please allow up to two inches difference either way from our given measurements.

2.3 We will take all reasonable care to ensure that all details descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published including prices and promotions.

2.4 Prices are subject to change without notice. Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

2.5 We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail store.

3. Ordering Goods

3.1 All orders placed through our website will be subject to our acceptance of the order.

3.2 When you submit an order to us on our website you will receive a 'bounce back' confirmatory email of this order saying that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we dispatch the goods to you. Title to the goods will pass to you on delivery.

3.3 Promotional codes are codes that enable customers to obtain benefits such as discounts, free delivery and free gifts. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it. By using it to claim a promotional benefit you will be confirming that:-

(i) you are entitled to use the code;
(ii) you meet all the conditions that apply to its use;
(iii) you agree to the terms set out below.

If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or alternatively process it without the promotional benefit being applied. If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefit that you obtained. If you transacted on a cash basis e.g. by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, from the card used. If you transacted on a credit basis, the value of the benefit obtained may be charged to your credit account.

3.4 Should you wish to cancel your order or return any goods, please go to the Returns section for further information.

4. Processing your orders and payment

4.1 If you are paying for your order through your Afghan Online Shopping account, the relevant payment will be shown on your next statement.

4.2 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.

5. Delivery

5.1 Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. You will be notified of this when you place your order. Please see our delivery policy for full information on where we deliver to.

5.2 Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. All urgent deliveries (where a premium is paid) can sometimes be delayed due to unforseen circusmtances. Please allow an extra working day for urgent deliveries. We may compensate urgent deliveries if your order is received two working days after the timescale advertised. This is done at our descretion where the compensation will be the delivery price paid minus the Standard Delivery charge.

5.3 All items are subject to stock availability.

5.4 When we deliver your items to you, you may be asked to sign for the goods to acknowledge that you have received them.

5.5 Please note that if you wish to return goods under our Approval guarantee, you have 7 days from receipt of the goods to return them to us. For further information on returns and exceptions to our home approval guarantee please see the Returns section.

5.6 Restrictions will apply to excessive orders. Our delivery services cover parcels up to 20kg. For larger orders, additional costs will apply. You will be contacted should further payment need to be taken.

5.7 Should there be two or more failed delivery attempts due to no-one being at home or the wrong address given, your parcel will be returned back to us. An additional delivery charge will need to be taken for us to resend you the parcel.

5.8 If an item is faulty please contact us and we will arrange an appropriate remedy.

6. Accuracy

While every effort is made to ensure the accuracy of colour reproduction, the colour may very depending on the settings of your monitor software or printer. None of the material contained in our Website is to be relied upon as a statement or representation of fact. All images, illustrations, measurements and descriptions of the goods are for information only. We do not give any warranty for the accuracy suitability reliability completeness performance fitness freedom from viruses or timeliness of the content or services contained on our Website. Whilst we try to ensure that our Website is reliable and available at all times the Internet is not an inherently stable medium and errors omissions interruptions of service and delays may occur at any time. Whilst we take reasonable care in ensuring that all material contained in our Website is accurate and up-to-date at the time it is posted we cannot guarantee it.

7. Fabrics & Embroidery

7.1 A majority of our items are hand embroidered and therefore fragile in their usage. From time to time beading may become displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care and are mainly for special occasion wear. A garment may from time to time have variations in patterns due individual dyeing methods.

7.2 Please ensure that the first wash is 'Dry Clean' only. Heavy embroidered items can only be Dry Cleaned. More casual items should be washed separately in cold water and thoroughly rinsed. Please note that due to hand dyeing methods used the colours are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the washing instructions given.

7.3 All clothing with embossed or rubber prints should be reverse ironed.

8. Delivery Deadlines

All delivery deadlines will depend on address details supplied and stocks being present at time of dispatch. If there are any discrepancies in your order we will contact you, so please be sure to provide correct contact numbers with area codes, as well as email addresses. Special Next Day and Timed deliveries will be received within the timed structure. No compensation will be given for any delays in delivery due to bad weather conditions, customer not being available to receive delivery or any other conditions beyond our control. In these cases the delivery will still receive a priority and will be delivered before the standard delivery criteria

9. Refunds

Refunds will be processed within 3 working days of receipt of goods, providing we have all means to process accordingly. In keeping with our fraud prevention measures refunds will only be issued in the same form as payments hence we will only refund to the same credit/debit card used to make the purchase and will only issue cheques when payment has been made via Postal Orders. If your return has not been credited to your account within 30 days please email us on info@afghanonlineshopping.com. Have your order number ready along with the item number and order date.

10. Unacceptable Returns

Cosmetics Hair Accessories or Pierced Jewellery items will be neither exchanged nor refunded due to current Health & Hygiene regulations. If you return an item to us outside the terms of our returns policy and your statutory rights do not apply we may not refund you. The item may be returned back to you at your expense. You will be notified of this and other associated charges. If you send the item back to us again or refuse to accept delivery this will be deemed to be an irreversible instruction for us to dispose of your goods without further notice. Please note, Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.

11. Privacy Policy

Please make sure that you have read and understood our Privacy Policy, which explains how we safeguard any data that you provide to us in order for us to fulfill your online order.

12. General

12.1 The use of our site and any contracts formed are governed by English law.

12.2 All products are sold on the basis that they are for personal, domestic use only.

12.3 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.

12.4 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.

12.5 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.

12.6 A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

12.7 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.

12.8 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.

12.9 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.

12.10 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.

12.11 There are links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.

12.12 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.

12.13 All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors.

12.14 Any unauthorised use of material on this site is strictly prohibited.

12.15 We will use reasonable endeavors to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information).

12.16 We may close your account or terminate our trading relationship by giving you notice of at least seven (7) days. This does not affect your obligation to repay any amounts you owe to us.

12.17 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements. (Updated August 2010). 

13. Copyright

13.1 We are the operators of this website, and the contents of it are either our property (or that of our affiliated companies) or are used under license from our suppliers. We are the owners of the compilation of information in this website.

13.2 Our rights, and those of our affiliates and suppliers, are protected by UK, European, and International intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website may incur civil liability or attract criminal sanctions.

13.3 We grant you a limited, non-exclusive and revocable license to access our website for the purposes of browsing our (or our affiliates) product offer(s), ordering goods or services from us (or our affiliates), or obtaining contact information for us (or our affiliates).

13.4 Your license to access our website does not extend to any commercial use of our website, or to any use of our website whatsoever which is for the benefit of any commercial entity other than us (or our affiliates).

13.5 You are expressly not permitted to download any part of our site (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above, nor are you permitted to frame our website or to link to any element of it other than the homepage.

13.6 You are permitted to link to our homepage, provided that the link is not misleading, false, derogatory, or otherwise prejudicial to our (or our affiliates) suppliers interests, but you are expressly not permitted to use any of our logos or graphics either as or in connection with such a link.

14. Queries

If you have a query about any matter not outlined in this document, please contact Customer Services at info@afghanonlineshopping.com